State Farm® Insurance Agent Nicole Guarino

"After 3ish years with them and we added another vehicle to our policy. All of a sudden, our bill DOUBLED for the one additional vehicle. I get prices for insurance are crazy but cannot understand $3,000.00/year for a 2017 Tacoma. When I called to get a better understanding of the cost and hopefully something was just marked wrong, I was met with "I don't know, my manager will call you back". After several hours of waiting I called again to have Erick tell me there was no note for anyone to call me back, although I'm pretty sure Erick was who I spoke too originally. Erick asked what exactly my questions were, so I asked them. It got really interesting when he claimed the price difference could be because of our consumer report, could be because someone has a loan in our name we aren't aware of, might be because the Tacoma is in their new system and the other vehicles are in the old system and could possibly level out whenever the other vehicles move to the new system (whenever that might be). I continued to try to get some sort of answer on what factors made the truck insurance that price and he couldn't give me any real answer, just continued to talk non-sense. I asked him if State Farm gave him these excuses to give to clients about the ridiculous prices and he informed me he came up with them all by himself. It gets even better when I start getting prices for a different insurance company, which by the way I was able to find and for all of our vehicles with the exact same coverage we got it for less than half what they were charging. I got quotes for home and auto since we want to keep it all together. After the storm 9/2024 we reached out about a claim, they paid nothing out, told us it wasn't covered and there would be no reflection on our policy. Apparently, any time we made contact with them regarding the homeowner's policy they filed it as a claim. Not once did they pay out on our homeowners' policy. NOT A SINGLE TIME but still showed multiple claims filed. Per the several other companies I made contact with for quotes that is just a State Farm thing, but it makes it hard for homeowners to get another policy since they make it look like you have filed claims for simply asking questions."

"Eric was super helpful, ensuring two cars were insured for a trade. He also helped me to find any discounts he could to make sure I got the best deal. Not to mention he came in on a Saturday to finish my insurance policy. Thank you!!!"

"Spoke with Eric today and the services were great. I’ve been with this office for 7 years and it’s always a great experience at the Nicole G. office."

"Thank you Eric for helping me today and quoting life insurance . Awesome job"

"Was in the office today and assisted by Eric who was kind, knowledgeable and assisted me professionally and proficiently and even informed me of additional services. I am going through a very difficult divorce and his kindness today was much needed and well appreciated 👏 well done sir, you are an asset to your team."

"Super friendly, quick, and helpful when solving my issues and answering my questions."

"For over 12 years, I've had a fantastic experience with Nicole Guarino State Farm. Their customer service has been top-notch—always friendly, knowledgeable, and quick to respond. They made the process of selecting the right coverage simple and stress-free. When I needed to file a claim, it was processed smoothly and without hassle. I truly feel protected and valued as a customer. Highly recommend them for anyone looking for reliable insurance with a personal touch!"

"Great working with Nicole and staff! Mark was very helpful in addressing my needs and concerns, which were very appropriately addressed and answered. Office atmosphere is very warm, friendly and welcoming. Thank you Nicole, Mark and staff."

"Very attentive, excellent communication, and helpful. Mark came out, took pictures, and was able to resolve a major problem in less than 24 hours. Highly recommend!"

"Great customer service! Very reliable."

"Nicole Guarino and staff have been pleasure to work with and make you feel a part of the family. I highly recommend. I had a complicated claim due to Hurricane Helene. Their staff worked tirelessly to ensure that I was made whole. Paine Bacon, CPA"

"We have had State Farm insurance through this agency for upwards of ten years, but just recently they (especially Mark) went above and beyond to help us with our policies. I cannot speak highly enough of their customer service and dedication to their customers."

"Knowledgeable, Informative, and Patient with any questions you have! The genuine care and concern of the agents here are to be truly valued! 5 STARS !!!!"

"Paris was great 10/10 would recommend!"

"I had the pleasure of working with Mark recently, and I was so impressed with the level of customer service he provided. He was attentive, quick to respond to all of my questions, and very thorough when putting together our quote. He made the process so easy, and I truly appreciate the time and effort he put into making sure we were taken care of. I highly recommend reaching out to him for any of your insurance needs."

"Everyone is always quick to complain about something, but they rarely acknowledge a job well done and the people who did it, which is why I wrote this review. I switched to Nicole a couple of years back when I was getting the runaround by the last place I was with and I’m glad that I did. Whenever I’ve had a question about my monthly bill, my coverage, or anything else they’ve always taken the time to explain the answer to me or do the research and provide me with the correct answer instead of just making something up to satisfy me and get me out of the door. The people who work there are so nice. Whenever I stop by to make my payment I find myself talking with Nicole or her employees like we’re friends. They’ve always treated me with RESPECT and that goes a long way with me. GREAT office…GREAT people!"

"Best Renters policies!! LOW monthly payments, and amazing coverage. This team’s customer service is a 10/10 everytime!!"

"Always willing to take a call, and help any way they can. If you have a question they will answer with no issues and give you a response that you can understand. I will always stay with Nicole and her team."

"The staff there are very helpful and courteous."

"Best in the business."

"They have been my go to place for insurance since I signed up with state farm."

"Always excellent ! Customer service is amazing Thanks for all you do Susanna!"

"Nicole, can we talk? I need your help! Is there anyway to reach you before monday?"

"I was shopping insurance recently and wasn’t really satisfied with any of the results. A friend recommended Nicole Guarino State Farm and as a last ditch effort I gave them a shot. Within a day I had an appointment with Nicole at her office. Not only did I walk out of there understanding my insurance needs better than I ever have, she helped me tailor my insurance so that it was great affordable coverage. I would highly recommend Nicole and her staff!"

"I thought shopping insurance was going to be huge hassle until I met Nicole and her team. I was a little confused about what I really needed as far as coverage and ask to meet with Nicole. She was extremely accommodating with my schedule. I met with Nicole and she took the time to understand my needs, explain what insurance coverage would be best for my family and discussed available discounts that State Farm offers. She and her employees were so helpful, knowledgeable and nice. So if you want to be with a reputable insurance company with outstanding customer service, I would highly recommend Nicole Guarino State Farm!"